Building AI-Powered Products That Solve Complex Business Problems.
IIM Calcutta MBA with a Computer Science Engineering background. Senior Manager at CK Birla Group and former Cognizant Tech Lead — architecting AI products, enterprise SaaS platforms, and high-impact digital transformation initiatives.
Souvik Ghosh
Product @ CK Birla Group
-
MBA — IIM Calcutta
-
Ex-Cognizant Software Engineer
-
AI Product & Enterprise SaaS
-
Kolkata, India
-
Open to Relocate across India
What I Bring as a Product Manager
Bridging technical engineering depth, IIM Calcutta business strategy, and enterprise execution to build world-class products.
Technical Foundation
Computer Science Engineering background with 20 months as Cognizant Tech Lead. Proficient in Java, Spring Boot, AWS, SQL, and System Design — collaborating deeply with engineering teams.
Business Thinking
IIM Calcutta MBA with rigorous training in Business Strategy, Financial Analysis (modeling ₹18.75L savings), Product Strategy, and Go-To-Market Execution.
Enterprise Product Experience
Senior Manager at CK Birla Group. Leading digital transformation, evaluating 20+ CRM platforms, and designing CRM-SAP API integrations handling ~₹8 Cr monthly transactions.
AI Product Builder
Delivered Agentic AI & LLM solutions (OpenAI/AIsera) saving up to 50% process time. Engineered multimodal vision AI pipelines with confidence threshold guardrails.
How I Work
Structured 6-stage lifecycle: Problem Discovery → Deep Research → RICE Prioritization → PRD Specs → 95% On-Time Agile Execution → Metric Measurement & Iteration.
What Recruiters Can Expect
4 interactive PM case studies with full PRD specs, business cases, quantitative product metrics, runnable prototypes, and architectural decision matrices.
How I Build Products
A structured 6-phase framework guiding product thinking from initial problem discovery to continuous iteration and business outcome measurement.
1. Discover
Understand customer problems deeply before discussing any technical or design solutions. Focus on real user pain points.
2. Research
Validate core assumptions using qualitative user insights paired with quantitative product telemetry and market analysis.
3. Prioritize
Balance business impact, customer value, engineering effort, and strategic alignment using structured prioritization scoring.
4. Build MVP
Deliver the smallest functional solution that validates the core hypothesis quickly. Focus on velocity, learning, and usability.
5. Measure
Track North Star Metrics, feature adoption rates, business KPIs, and customer satisfaction post-launch.
6. Iterate
Leverage user feedback loops and experiment results to continuously refine features and update the product roadmap.
“My product decisions are driven by user problems, validated through data, and measured by business outcomes.”
Curriculum Vitae — Souvik Ghosh
Senior Manager at CK Birla Group • IIM Calcutta MBA • B.Tech CSE (Grade 8.3/10)
🏢 Current Role: Senior Manager
CK Birla Group (Sep'25 - Present)
Owned 2-year roadmap prioritizing 40+ initiatives across AI, CRM & enterprise transformation. Delivered financial model saving ₹18.75L on ₹3.75 Cr investment (payback < 6 months). Reduced workflow TAT for ₹8 Cr/mo transactions using CRM-SAP API.
💻 Prior Experience: Programmer Analyst
Cognizant (Sep'21 - May'23)
Managed backlog sprint execution for 8-member agile team (95% on-time delivery). Delivered 120+ user stories across 4 releases for enterprise insurance platforms. Boosted CSAT to 90% using SQL-driven analytics.
🎓 Academic Qualifications
IIM Calcutta MBA (2025) & B.Tech CSE (2021)
M.B.A / PGDM in Business Management from IIM Calcutta. B.Tech in Computer Science & Engineering from BP Poddar Institute of Management & Technology (Grade: 8.3 / 10).
Career Experience & Academic Background
Detailed breakdown of enterprise leadership, software engineering, and internships.
🏢 Professional Experience & Internships
CK Birla Group
Sep'25 - PRESENTSenior Manager
- Evaluating 20+ CRM platforms and developing business cases for enterprise-wide system selection & cost optimization.
- Built financial models delivering ₹18.75L savings on a ₹3.75 Cr investment with payback in under 6 months.
- Owned a 2-year roadmap prioritizing 40+ initiatives across AI, CRM, and enterprise transformation.
- Designed CRM-SAP API integrations reducing turnaround time for workflows handling ~₹8 Cr monthly transactions.
- Delivered AI automation & Agentic AI solutions (AIsera/OpenAI), reducing process time by up to 50% and improving resolution speed by 35%.
Cognizant
Sep'21 - May'23Programmer Analyst
- Managed backlog prioritization and sprint execution for an 8-member agile team (95% on-time delivery).
- Defined and delivered 120+ user stories across 4 releases for enterprise insurance platforms.
- Leveraged SQL-driven insights and performance analysis to improve customer CSAT to 90%.
- Contributed to enterprise transformation initiatives generating $16M+ business impact.
Product & Research Internships
Cognizant & Wealth Bridge Capital
Translated stakeholder needs into functional PRDs for Audit Management Portal. Conducted market intelligence benchmarking improving investment decision accuracy by 15%.
🎓 Education & Skills
IIM Calcutta
2025M.B.A / PGDM Business Management
Product Strategy, Operations Management & Business Analytics.
BP Poddar Institute (CSE)
2021 • Grade 8.3/10B.Tech. Computer Science & Engineering
Data Structures, Algorithms, Software Systems Design, SQL Databases.
📱 Featured Projects
HandScan (0→1 App): Kotlin OCR app with 2.5s response time and 80% recognition accuracy.
US & Canada GTM Strategy: Formulated market entry for $4B baking industry (~15% share potential).
Product Management Portfolio
Categorized into Enterprise Organizational Products (delivered within corporate roles) and Independent PM Strategy Case Studies (self-initiated product teardowns & feature specs).
🏢 Enterprise & Organizational Work (2 Corporate Projects)
Real-world enterprise systems, B2B ERP integrations, and Healthcare AI products architected during organizational roles.
💡 Independent PM Strategy Case Studies & Teardowns (4 Self-Initiated Projects)
Self-initiated product teardowns, market opportunity analyses, PRD specs, and UX wireframes created independently outside organizational work.
Professional Certifications
Industry-recognized certifications in Agile Project Management, Enterprise CRM Operations, and Agentic AI Architecture.
IBM AI Product Manager Professional Certificate
Completed 10 intensive courses in Generative AI, prompt engineering (Chain of Thought, DALL-E, ChatGPT), AI product strategy, foundation models, and building AI-powered products.
Google Project Management Professional Certificate
Completed 7 intensive courses covering Agile & Scrum methodologies, sprint execution, project initiation, risk management, and AI-accelerated job search strategies.
Salesforce Sales Operations Professional Certificate
Specialized in CRM architecture, lead pipeline management, sales opportunity tracking, and building executive dashboards across Salesforce Sales Cloud & Service Cloud.
Micro-Certification – Agentic AI Executive
Certified in enterprise Agentic AI architecture, autonomous multi-agent workflow orchestration, LLM guardrails, and executive AI strategy implementation.
Beyond the Portfolio
What Building These Products Has Taught Me — Core leadership values shaping my product decisions.
Start with the User
Understand the real workflow, friction points, and human context deeply before designing or coding any technical solution.
Measure Outcomes
Every feature launched must tie back to a clear North Star metric, driving quantifiable customer satisfaction or business ROI.
Build Through Collaboration
Great products are forged through tight alignment between engineering, product design, business stakeholders, and end customers.
Ship Small, Learn Fast
Launch tight MVPs early to gather empirical usage data quickly, iterating rapidly based on real-world feedback loops.
AI Should Amplify Humans
Deploy Artificial Intelligence to eliminate tedious manual friction, augmenting human judgment rather than adding complexity.
Business Value First
Every roadmap prioritization decision must align with scalable business growth, unit economics, and enterprise strategic goals.
“My goal is not just to build products. My goal is to build products that customers love, teams are proud of, and businesses can scale.”
Let's Build Impactful Products Together
Open for Product Manager roles, APM positions, and product strategy discussions.